Forgot your password?

twonly has no password you sign in with, so there is no “forgot password” link either. That’s because of how twonly protects your account.

Why twonly can’t reset a password

twonly doesn’t have central user accounts. When you install the app, it creates private keys on your phone. These keys are your account, and they never leave your phone unencrypted. We don’t know them, so we can’t reset a password or restore your account for you.

This protects you: nobody can pretend to be you towards us and get into your account that way. But it also means only you can make sure you don’t lose access.

How to get your account back

If you lose your phone or reinstall twonly, you can only restore your account with a backup you set up beforehand:

• Password Backup: You enter your username and your backup password.
• Passwordless Backup: Trusted friends help you restore your account. You don’t need a password for this.

If you haven’t set up either, nobody can help you, not even us. Your only option is then to create a new account and add your friends again.

You forgot your backup password

• You still have your phone: Simply set a new password under Settings > Backup. Ideally, also set up passwordless backup.
• Your phone is gone: If you set up passwordless backup, your trusted friends can help you. Otherwise, the backup can no longer be opened.

Be prepared now

Ideally, set up both backups while you still have your phone. Keep your backup password in a password manager, and choose friends for passwordless backup whom you can easily reach. To learn how to move your account to a new phone, see New phone.